Question 1

What if I don't know where to start?

Accepted Answer

You don't need to have everything figured out before beginning therapy. Many people come to their first appointment unsure of what to say or where to begin. Your clinician will guide the conversation, help you feel comfortable, and work with you to understand what support may be most helpful.

Question 2

Do you provide the Medicare rebate?

Accepted Answer

Yes. To receive the Medicare rebate, you will need a valid Mental Health Treatment Plan (MHTP) provided by your General Practitioner.

Question 3

How many rebated sessions can I receive?

Accepted Answer

A Mental Health Treatment Plan (MHTP) initially provides 6 rebated psychological sessions followed by an additional 4 sessions, after a review with your GP, totalling to 10 rebated sessions per calendar year.

Question 4

Do I need a Mental Health Treatment Plan to attend therapy?

Accepted Answer

No. You do not need a Mental Health Treatment Plan or referral to attend therapy at The Healix Centre. If you are eligible for a Medicare rebate, your GP can provide a Mental Health Treatment Plan and referral.

Question 5

Can I claim the sessions on my health insurance?

Accepted Answer

To determine whether you are eligible for a rebate through your private health insurer, please check your current policy or contact your insurer directly.​

Question 6

How many sessions will I need?

Accepted Answer

At The Healix Centre, we recognise that every person’s experiences, needs, and goals are unique. The number and frequency of sessions will depend on your individual circumstances and what you would like to work towards in therapy. After your initial appointment, your clinician will discuss their recommendations with you and collaboratively develop a treatment approach that feels appropriate.

Question 7

Do you work with children?

Accepted Answer

Yes. Our clinicians provide psychological support for children and adolescents, tailoring therapy to their developmental stage, individual needs, and experiences. We work collaboratively with young people and, where appropriate, their families to support emotional wellbeing and positive change.

Question 8

How do I know what therapy is right for me?

Accepted Answer

It is completely normal to feel unsure about which type of therapy may be most helpful. During your initial appointment, your clinician will take the time to understand your experiences, concerns, and goals before recommending an approach that is best suited to your individual needs.

Question 9

What happens in my first appointment?

Accepted Answer

Your initial appointment is an opportunity to share what has brought you to therapy, what you would like support with, and what you hope to achieve. Your clinician will gather relevant background information, answer any questions you may have, and work collaboratively with you to develop a treatment plan that feels right for you.

Question 10

Is there a difference between seeing a psychologist and a mental health social worker?

Accepted Answer

Both psychologists and accredited mental health social workers are qualified mental health professionals who provide evidence-based therapy for a wide range of mental health concerns.While their university training differs, both professions can support people experiencing anxiety, depression, trauma, grief, relationship difficulties and many other challenges. Accredited Mental Health Social Workers and psychologists can both provide Medicare rebates when referred under a Mental Health Treatment Plan.At The Healix Centre, we focus on matching you with the clinician whose training, experience and therapeutic approach are best suited to your needs.

Question 11

Is there a cancellation fee?

Accepted Answer

We understand that sometimes appointments need to be changed or cancelled. To avoid a cancellation fee, we require more than 72 hours’ notice. If you are unable to provide this notice, the full session fee will apply.

The Healix Centre

Our Services

Support tailored to your unique experiences and goals.

Finding the right support

How we can support you

Children and Adolescents

Therapy for Adults

Our Approach to Therapy

Frequently asked questions